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Front Desk Agent

Purpose:

The Front Desk Agent is responsible for registration, checkout, cashiering, assisting guests with requested information, service requests and concerns as well as answer and direct calls of guests and staff.

Essential Function of Job:

  • The Front Desk Agent will greet and welcome guests upon arrival; register guests into the computer, verifying reservation, address, and credit information;
  • Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • The Front Desk Agent will promptly answer the telephone using positive and clear communication, input messages into the computer, retrieve messages and communicate the content to the guest.
  • Will be responsible for closing guest accounts at time of check out and ascertaining their satisfaction, accepting payment for guests accounts both at the time of registration and at checkout;
  • Posting charges to guest rooms and house accounts using the computer.
  • Maintain a house bank and make a deposit and accurate report of receipts daily, and cash checks and exchange currency for guests.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
  • Listen and extend assistance to resolve problems. Plan and implement detailed steps by using experienced judgment and discretion.
  • Must be able to stand and exert well-paced mobility for up to 4 hours in length and lift up to 20 lbs. occasionally

Qualifications:

High School Diploma or equivalent; at least one (1) year of Front Desk/Hotel experience and at least two (2) years of customer service experience required.

Benefits We Offer
  • Your Voice Matters! Our unique Open Source culture gives you the opportunity to impact our continuously evolving company.
  • Express Yourself! We promote self-expression & individuality via our Self-expression Uniform Program, which offers a variety of uniform options to mix and match in a way that better expresses you! We want you to be yourself; everyone else is already taken. Oscar Wilde
  • Meal on Us! Enjoy a complimentary meal during most shifts.
  • Be Recognized! Earn Starfish Reward points redeemable for a variety of gift cards
  • Explore our Hotels! Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property).
  • We Invest in Your Future Success! Become a department trainer Join our Job Coach Program.
  • Continued Leadership Education Program! We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses).
  • Enjoy the Holidays! We offer Seven (7) paid holidays throughout the year.
  • Employee Social Events! Quarterly Themed Luncheons; Formal End-of-year Celebration
  • Exceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage.
  • Company paid Basic Life Insurance, AD&D, Long-term Disability, Employee Assistance Program (EAP).
  • Paid Time Off (PTO)
  • Celebrate You! Choose one (1) paid day of personal celebration each year to use however you choose.

EOE M/F/D/V

Drug-free Workplace



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