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OPS DISTRIBUTED COMPUTER SYSTEMS - 77901956

Requisition No:¬ 49377¬ 


Agency: Florida Fish and Wildlife Conservation Commission


Working Title: OPS DISTRIBUTED COMPUTER SYSTEMS - 77901956


Position Number:¬ 77901956¬ 


Salary:¬  $20.00 Per Hour¬ 


Posting Closing Date: 12/07/2018¬ 


Division/Office:¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬  Office of Information Technology


Position:¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬  OPS Distributed Computer Systems, 77901956


Salary:¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬  $20.00 Per Hour


Facility Address: ¬ ¬ ¬ ¬ ¬  2796 Overseas Hwy. #100


City/County:¬  ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬  Marathon, FL; Monroe County¬ ¬ ¬ ¬ ¬ ¬ ¬ 


Closing Date:¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬  December 7, 2018


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Open Competitive Opportunity:¬  Applications from all candidates will be considered.


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This is a full-time (40 hours per week) Other Personal Services (OPS) position.¬  The hourly rate of pay is $20.00.


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Office hours are from 8:00 A.M. to 5:00 P.M. Eastern Standard Time, Monday through Friday.


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This position requires up to 25% travel.


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Responses to qualifying questions should be verifiable by skills and/or experience stated on the profile application.¬  Information should be provided regarding any gaps in employment.


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Employment in this position is contingent upon a satisfactory criminal history check (fingerprint-base) in accordance with Chapter 435, Florida Statutes.


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DESCRIPTION


This is work providing technical assistance to computer system users.¬  Incumbent answer questions or resolve computer problems for clients in person, via telephone or from remote locations.¬  Incumbent may also assist in the use of technology hardware and software, including printing, installations, office productivity software, electronic mail, networking, video conferencing and operating systems.¬  Incumbent is responsible for PCs across the state and¬ will need to travel to various Commission locations to perform duties.


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Performs installation and repair of hardware, software, and peripheral equipment following design¬ or installation¬ specifications.¬  Responsible for keeping an inventory of computer equipment¬ and software in assigned area.¬  Assists clients with procedures for surplus computer equipment.¬  Installs hardware and software; supervise installations of communications hardware, wiring, and services; identify and resolve computer and communication issues.¬  Process and track workload using the agency incident management tracking system.


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Tests¬ and monitors software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user.¬  Enters commands and observes system functioning to verify correct operations and detect¬ errors.¬  Prepares evaluations¬ of software and hardware and submits recommendations to management¬ for review.¬  May take a lead role in the planning, testing and implementation of major projects under the supervision of management.


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Reads technical manuals, confers with users, and conducts computer diagnostics to determine nature of problems¬ and provide technical assistance.¬  Works directly with hardware and software manufacturers to resolve major problems.¬  May develop training materials and¬ procedures and conduct training programs.


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Prepares administrative and purchasing reports as required. Reports day-to-day activities to supervisor(s) as required. Maintains knowledge of hardware and software by reading trade magazines and technical manuals and attends training seminars.¬  ¬ Performs other duties as assigned.


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KNOWLEDGE, SKILLS, AND ABILITIES


Knowledge of the following operating systems, Windows 7 and Windows 10;


Knowledge of Office Productivity Software, Microsoft Office 2013/2016, Adobe Reader and Acrobat, and various client VPN software;


Knowledge of Microsoft's Active Directory and skills with user accounts in AD;


Knowledge and skills assisting remote mobile users;


Knowledge and skills with desktop and/or network security;


Knowledge and skills troubleshooting hardware and software, TCP/IP and printer configuration;


Knowledge and skills assisting users with data integrity;


Ability to provide good communication skills.


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Additional Requirements


Courteously assists Commission constituents to resolve questions or problems they may have in matters relating to the Commission, its programs or fish and wildlife conservation in general.¬  Seeks to garner public support for agency objectives and programs by serving Florida's citizens in a positive and pro-active manner.


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The Commission expects its employees to be courteous and respectful while assisting Commission customers and stakeholders, ensuring each encounter is as positive as possible.¬  Employees should promptly resolve questions or problems relating to the Commission, its programs and/or fish and wildlife resources.¬  Employees should seek to gain public support for agency objectives and programs by serving Florida's citizens in a positive and proactive manner and by listening to what the customer wants and striving to meet their needs.¬  When appropriate, employees will explain the reasons for agency actions or decisions while communicating a consistent Fish and Wildlife Conservation Commission (FWC) point-of-view.


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Work at FWC is cross-functional meaning duties may cross division/office lines.¬  The Commission expects employees to function across FWC's organizational structure by providing their skills and expertise wherever needed through work on teams or as directed.


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Responsible for following the provisions and requirements in Section 215.422, Florida Statutes, related to the Department of Financial Services rules and FWC's invoice processing and warrant distribution procedures.


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The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.


Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.


The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.




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