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Reservations Agent

Job Description:
Location : US-FL-Duck Key # of Openings : 4 Category : Reservations Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Since opening in 1984, Hawks Cay Resort has been seen as a leader in the hospitality industry providing Great Service, for a Great Stay.
Today, Hawks Cay Resort is working to become widely recognized and admired as a world class ICONIC resort.
This is made possible by the result of our Crew Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of the following Values: Teamwork - We work together to achieve a common goal.
Respect - We care about the feelings and beliefs of others.
Integrity - We conduct our work and relationships in an honest and fair manner.
Creativity - We change what exists into something better.
Excellence - We want our resort to be iconic - set the standard.
Passion - We love what we do and it shows! In addition, we look for the demonstration of the following key attributes in our Crew Members: o Caring o Reliable o Energetic o Wow our Guest WHAT CAN YOU EXPECT FROM HAWKS CAY RESORT? Hawks Cay Resort is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Holiday benefits.
For your financial wellness Hawks Cay Resort provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability.
In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing Hawk Cay Resort as the employer of your future.
We also look to support every Crew Member in a safe work environment, Hawks Cay Resort has dedicated Leaders who will train all Crew Member on safety awareness and prevent accidents in the workplace.
Ultimately, maintaining a safe environment is a team effort.
Overview Assist guests during the reservation process.
Responsibilities Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication.
Listen to callers to understand inquiries and requests.
Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc.
Promote HEI Hotels and Resorts and brand-specific marketing programs.
Assign reservations based on guest preferences and availability.
Read, retrieve, communicate and verify information including confirmation number to caller.
Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
Know, understand, and communicate applicable deposit and guarantee policies as requested.
Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Qualifications Can communicate well with guests.
Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
Ability to access, read and accurately input information using a moderately complex computer system.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Ability to sit for extended periods of time.
Ability to input 40 WPM on a computer keyboard with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits Since opening in 1984, Hawks Cay Resort has been seen as a leader in the hospitality industry providing Great Service, for a Great Stay.
Today, Hawks Cay Resort is working to become widely recognized and admired as a world class ICONIC resort.
This is made possible by the result of our Crew Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of the following Values: Teamwork - We work together to achieve a common goal.
Respect - We care about the feelings and beliefs of others.
Integrity - We conduct our work and relationships in an honest and fair manner.
Creativity - We change what exists into something better.
Excellence - We want our resort to be iconic - set the standard.
Passion - We love what we do and it shows! In addition, we look for the demonstration of the following key attributes in our Crew Members: Caring Reliable Energetic Wow our Guest WHAT CAN YOU EXPECT FRO

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