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Gift Shop Supervisor

Job Description:
Location : US-FL-Duck Key # of Openings : 1 Category : Gift Shop Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Since opening in 1984, Hawks Cay Resort has been seen as a leader in the hospitality industry providing Great Service, for a Great Stay.
Today, Hawks Cay Resort is working to become widely recognized and admired as a world class ICONIC resort.
This is made possible by the result of our Crew Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of the following Values: Teamwork - We work together to achieve a common goal.
Respect - We care about the feelings and beliefs of others.
Integrity - We conduct our work and relationships in an honest and fair manner.
Creativity - We change what exists into something better.
Excellence - We want our resort to be iconic - set the standard.
Passion - We love what we do and it shows! In addition, we look for the demonstration of the following key attributes in our Crew Members: o Caring o Reliable o Energetic o Wow our Guest WHAT CAN YOU EXPECT FROM HAWKS CAY RESORT? Hawks Cay Resort is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Holiday benefits.
For your financial wellness Hawks Cay Resort provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability.
In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing Hawk Cay Resort as the employer of your future.
We also look to support every Crew Member in a safe work environment, Hawks Cay Resort has dedicated Leaders who will train all Crew Member on safety awareness and prevent accidents in the workplace.
Ultimately, maintaining a safe environment is a team effort.
Overview Manage the Gift Shop to provide guests and associates a pleasant experience.
Responsibilities Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Supervise the daily operations of the Gift Shop to ensure compliance with HEI Hotels and Resorts and brand standards, security and financial controls and provide an optimal level of service to enhance the guest experience and maximize profits.
Complete gift shop inventory; receive, price, markdown, store and record all items sold and retained in the gift shop to ensure accurate records are maintained and the appropriate stock is on hand.
Arrange displays and present the merchandise to attract sales and enhance the appearance of the shop and hotel.
Communicate both verbally and in writing to provide clear direction to staff.
Promote sales by using suggestive selling techniques.
Ensure that the shop is kept clean, and that displays are attractively merchandised to promote sales.
Protect assets against losses and shoplifting.
Handle all cash transactions accurately.
Follow proper procedures for credit card and room charge transactions and obtain proper identification and department information for all associate discounts.
Adhere to the hotel cash handling policies.
Practice proper register operation procedures.
Assist in the training of new staff to ensure standard operating procedures are communicated and adhered to.
Maintain constant communication line with Front Desk Manager in order to keep abreast of all shop related problems, customer requests and fast moving items to maximize sales and guest satisfaction.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Qualifications High School Diploma or equivalent required.
Hotel experience preferred.
Requires knowledge of computer equipment or other technical devices and the ability to operate cash register.
Requires compiling facts and figures in accordance with established procedures.
Requires a working knowledge of retail merchandising and particular aspects of HEI's services, policies and procedures.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits Since opening in 1984, Hawks Cay Resort has been seen as a leader in the hospitality industry providing Great Service, for a Great Stay.
Today, Hawks Cay Resort is working to become widely recognized and admired as a world class ICONIC resort.
This is made possible by the result of our Crew Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of the following Va

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